Terms & Conditions

Last Updated: 14 October 2026

Welcome to NineSpace. These Terms & Conditions govern your access to and use of our website, https://ninespace.co.uk/, and the purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1. About NineSpace

NineSpace operates an online furniture store offering products for homes and living spaces.

Website: https://ninespace.co.uk/
Email: ninespaceuk@gmail.com
Phone: +44 7961 866107

These Terms apply to customers using our website and purchasing products through our online store.

2. Eligibility and Website Use

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree not to:

• Use our website for unlawful or fraudulent purposes.

• Attempt to gain unauthorised access to our systems.

• Interfere with the security or functionality of our website.

• Submit false, misleading, or inaccurate order information.

• Copy or misuse our website content for unauthorised commercial purposes.

We reserve the right to take appropriate action against misuse of our website, subject to applicable law.

3. Products and Descriptions

We aim to provide accurate product descriptions, photographs, dimensions, colours, and specifications.

However, colours and finishes may appear slightly different depending on your screen, device, or lighting conditions.

Product dimensions, materials, features, and included accessories are described on the relevant product page. Please review these details carefully before ordering.

If a product description contains an error or a product becomes unavailable, we will take reasonable steps to resolve the issue and inform affected customers where appropriate.

4. Prices and Currency

All product prices are displayed in Pound Sterling (£ GBP), unless stated otherwise.

Prices, promotions, and product availability may change without prior notice. Changes will not normally affect orders that we have already accepted, except where a correction or other change is legally necessary and handled in accordance with applicable law.

Any applicable taxes, delivery charges, or additional costs will be displayed or communicated before you complete your purchase.

If a product is listed at an obviously incorrect price due to a technical or administrative error, we will contact you to explain the situation and discuss the appropriate next steps.

5. Orders and Order Acceptance

When you place an order, you are submitting a request to purchase the selected products.

An order confirmation email acknowledges that we have received your order. It does not necessarily mean that the order has been accepted or dispatched.

We may need to contact you to verify order details, confirm delivery availability, or resolve an issue affecting your purchase.

If we cannot fulfil an order, we will inform you and arrange any refund due in accordance with applicable law.

Please ensure that your name, contact number, email address, and delivery address are accurate when placing an order.

6. Payment Methods

Available payment methods will be displayed at checkout.

These may include Cash on Delivery (COD) and other payment methods where offered.

For Cash on Delivery orders, payment is due when the order is delivered, according to the instructions provided by our delivery team.

You agree to provide accurate information and cooperate with reasonable order verification procedures.

7. Shipping and Delivery

We offer delivery to eligible locations within the United Kingdom, subject to product availability and courier coverage.

Our estimated standard delivery timeframe is generally 3–5 working days where applicable. Our normal delivery operating hours are Monday to Saturday, 10:00 AM to 10:00 PM.

Delivery times are estimates and may vary due to location, product availability, courier schedules, weather, or other circumstances.

Any delivery charges, restrictions, or special arrangements will be communicated on our website or during checkout.

For further details, please review our Shipping & Delivery Policy.

8. Returns, Exchanges, and Refunds

We aim to make returns and exchanges straightforward.

Our standard return policy provides a 14-day return period for eligible products, subject to the applicable terms and your statutory rights.

Products should generally be returned unused, in their original condition, with all included parts and accessories. Please contact us before arranging a return.

Different arrangements may apply to faulty, damaged, incorrect, personalised, or made-to-order products, in accordance with applicable law.

Nothing in these Terms excludes or limits your statutory consumer rights, including applicable rights relating to cancellation, refunds, faulty goods, or goods that do not match their description.

Please refer to our Returns & Exchanges Policy for further information.

9. Furniture Assembly and Product Care

Unless expressly stated on the relevant product page, furniture assembly, installation, and removal of existing furniture are not included in the purchase price.

Customers should follow any assembly instructions and product care guidance supplied with their products.

We are not responsible for damage caused by improper assembly, misuse, unauthorised modification, or failure to follow reasonable product care instructions, except where applicable law provides otherwise.

10. Promotions and Discounts

Promotional offers, discount codes, and special prices may be subject to additional conditions, including eligibility, availability, and expiry dates.

Unless expressly stated otherwise, promotions cannot be combined with other offers.

We reserve the right to correct promotional errors and withdraw or amend offers where permitted by law. Any changes will not override rights already acquired by customers under applicable law.

11. Intellectual Property

All content on this website, including text, photographs, graphics, logos, branding, and page designs, is owned by or licensed to NineSpace or the relevant rights holders.

You may view and use this content for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, publish, or commercially exploit our content without prior written permission, except where permitted by law.

12. Third-Party Services and Links

Our website may use third-party services, including payment providers, courier companies, analytics services, and external websites.

These services may be governed by their own terms and privacy policies.

We are not responsible for the independent content or practices of third-party websites. However, this does not affect any responsibility we may have under applicable law.

13. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Subject to that principle, NineSpace will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances beyond our reasonable control, where such limitations are permitted by law.

Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or restricted.

Your statutory consumer rights remain unaffected.

14. Privacy and Personal Information

We collect and use personal information to process orders, arrange deliveries, provide customer support, and operate our website.

Our handling of personal information is explained in our Privacy Policy.

By using our website, you acknowledge that your information will be handled in accordance with that policy and applicable data protection law.

15. Website Availability and Security

We aim to keep our website accessible and functioning properly. However, we cannot guarantee uninterrupted availability or that the website will always be free from errors.

We may update, maintain, suspend, or modify parts of the website when reasonably necessary, subject to applicable law.

16. Changes to These Terms

We may update these Terms & Conditions to reflect changes in our products, services, business practices, or legal requirements.

The latest version will be published on this page with a revised update date.

Changes will not retrospectively remove rights already acquired by customers or otherwise override applicable legal protections.

17. Governing Law

These Terms & Conditions are subject to the laws applicable to the relevant transaction and customer, including applicable UK consumer protection laws.

Nothing in these Terms removes any mandatory consumer protections or jurisdictional rights that apply to you under the law.

18. Contact Us

If you have any questions about these Terms & Conditions, your order, or our services, please contact us:

Business Name: NineSpace
Website: https://ninespace.co.uk/
Email: ninespaceuk@gmail.com
Phone: +44 7961 866107
Delivery Hours: Monday – Saturday, 10:00 AM – 10:00 PM

Please include your order number when contacting us about an existing purchase.

Thank you for choosing NineSpace. We appreciate your business and look forward to serving you.