Privacy Policy

Last Updated: 14 October 2026

At NineSpace, accessible at https://ninespace.co.uk/, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our products, or contact us.

1. Information We Collect

When you use our website, we may collect the following information:

• Personal Information: Your name, billing address, delivery address, email address, and telephone number.

• Order Information: Products purchased, order details, payment method, and delivery instructions.

• Account Information: Your username, password (stored securely in an encrypted or hashed form), and account preferences if you create an account.

• Technical Information: Your IP address, browser type, device information, website usage data, and cookies.

• Communication Information: Information you provide when contacting our customer support team.

We only collect information that is reasonably necessary to operate our business and provide our services.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders.

• Arrange deliveries and provide order updates.

• Process payments, including Cash on Delivery orders.

• Respond to your enquiries and provide customer support.

• Manage your account and order history.

• Improve our website, products, and shopping experience.

• Prevent fraud, misuse, and unauthorised transactions.

• Comply with applicable legal and regulatory obligations.

• Send marketing communications where you have given consent or where otherwise permitted by law.

You can opt out of marketing communications at any time.

3. Payments

NineSpace may offer Cash on Delivery and other payment methods displayed at checkout.

When you choose Cash on Delivery, we may share the information necessary to complete your order with our delivery provider. We do not intentionally collect or store full payment card details through this method.

If online payment options are offered, payments may be processed by third-party payment providers under their own privacy and security policies.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep products in your shopping cart.

• Remember your preferences.

• Support account login and checkout functionality.

• Understand website traffic and performance.

• Improve website functionality and user experience.

• Support advertising and marketing activities, where applicable.

You can manage cookies through your browser settings. Where required by law, we will request consent before using non-essential cookies.

Disabling certain cookies may affect some website features.

5. Sharing Your Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

• Delivery and courier companies.

• Payment processing providers.

• Website hosting and technical support providers.

• Website analytics and marketing service providers, where applicable.

• Professional advisers, regulators, law enforcement authorities, or other parties where legally required.

These parties should only receive the information necessary for their specific services or legal obligations.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including order fulfilment, customer service, accounting, tax, dispute resolution, and legal compliance.

The applicable retention period depends on the type of information and our legal obligations. When information is no longer required, we will securely delete it or anonymise it where appropriate.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure, or misuse.

However, no method of transmitting or storing information online is completely secure. We cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of your information in certain circumstances.

• Object to or request restriction of certain processing activities.

• Request a copy of your information in a portable format, where applicable.

• Withdraw consent where processing is based on consent.

• Opt out of direct marketing.

• Complain to the relevant data protection authority.

UK customers may have rights under applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

To exercise your rights, contact us using the details below. We may need to verify your identity before processing your request.

9. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those websites.

We encourage you to review their privacy policies before sharing personal information.

10. Children’s Privacy

Our website is intended for general consumers and is not specifically directed at children. We do not knowingly collect personal information from children in circumstances where parental consent is legally required.

If you believe a child has provided personal information to us unlawfully, please contact us so we can investigate and take appropriate action.

11. International Data Transfers

Some of our service providers may process or store personal information outside the United Kingdom. Where applicable, we will take appropriate steps to ensure that such transfers comply with relevant data protection requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, legal requirements, or services.

Any updates will be published on this page with a revised “Last Updated” date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Business Name: NineSpace
Website: https://ninespace.co.uk/
Email: ninespaceuk@gmail.com
Phone: +44 7961 866107
Delivery Hours: Monday – Saturday, 10:00 – 22:00

We will review your enquiry and respond within the timeframe required by applicable law.

Thank you for shopping with NineSpace.