Shipping

Last Updated: 14 October 2026

At NineSpace, we aim to make furniture shopping simple, convenient, and reliable. This Shipping & Delivery Policy explains our delivery coverage, estimated delivery times, shipping arrangements, and what to expect when placing an order through our website.

1. Delivery Coverage

NineSpace offers furniture delivery within eligible areas of the United Kingdom.

Our standard delivery service is intended for UK mainland addresses. Delivery availability for Northern Ireland, remote locations, islands, and other areas may vary depending on the product and courier service.

Please confirm delivery availability with our customer support team if you are unsure whether your postcode is covered.

2. Delivery Charges

Free UK mainland delivery is available on eligible orders, subject to the delivery information displayed on our website and at checkout.

Any additional delivery charges, exclusions, or special delivery arrangements will be communicated before you complete your purchase.

For locations outside our standard delivery area, please contact us to confirm availability and any applicable charges.

3. Estimated Delivery Time

Our estimated standard delivery timeframe is 3–5 working days, where applicable to the product and delivery location.

Delivery times are estimates and may vary depending on:

• Product availability and stock levels.

• Your delivery postcode.

• Courier availability and scheduling.

• The size, weight, or handling requirements of your furniture.

• Public holidays, severe weather, or other unexpected circumstances.

If we anticipate a significant delay, we will make reasonable efforts to contact you with an update.

4. Delivery Days and Hours

Our normal delivery operating schedule is:

• Delivery Days: Monday – Saturday

• Delivery Hours: 10:00 AM – 10:00 PM

Actual delivery slots depend on the courier and your location. These hours represent our normal delivery window and do not guarantee delivery at a particular time.

Where available, our delivery team or courier will provide relevant delivery updates.

5. Order Processing

Orders are processed after they have been successfully submitted and the necessary order details have been confirmed.

Processing times may vary according to stock availability, product specifications, and delivery requirements.

Orders placed on Sundays or public holidays may be processed on the next working day.

Please ensure your contact number, email address, delivery address, and postcode are correct when placing your order.

6. Tracking and Delivery Updates

Where tracking or delivery notifications are available, we will share the relevant information by email, telephone, or through the courier.

For updates regarding your order, please contact our customer support team with your order number.

7. Receiving Your Furniture

Before accepting your delivery, we recommend checking the packaging for visible signs of damage.

If you notice any damage, please take photographs where possible and contact us as soon as reasonably practicable.

For large or heavy furniture, please ensure that:

• Someone is available to receive the order.

• The delivery address is accessible for the delivery vehicle.

• Any relevant access restrictions, stairs, or other delivery considerations are communicated in advance.

Please check the product description to confirm whether assembly, installation, or removal of old furniture is included. These services are not automatically included with standard delivery.

8. Missed Deliveries

If you are unavailable when your delivery arrives, the courier may contact you to arrange another delivery attempt.

Additional delivery or re-delivery charges may apply where permitted and where communicated to you in advance.

If you expect to be unavailable, please contact us as early as possible so we can advise you on the available options.

9. Incorrect Addresses

Customers are responsible for providing accurate delivery information when placing an order.

If you notice an error in your address, contact us immediately. We will try to correct it before dispatch, but changes cannot be guaranteed once the order has been handed to the courier.

Additional charges or delays may arise if an incorrect address prevents successful delivery, subject to applicable consumer law.

10. Damaged, Missing, or Incorrect Items

If your order arrives damaged, contains missing components, or includes the wrong product, please contact us as soon as possible.

Please provide your order number, a description of the issue, and photographs where relevant.

We will investigate and work with you to arrange an appropriate resolution in accordance with our Returns & Exchanges Policy and your statutory consumer rights.

11. Delays and Circumstances Beyond Our Control

Occasionally, deliveries may be delayed by circumstances outside our reasonable control, including severe weather, transport disruptions, courier issues, or other unexpected events.

We will make reasonable efforts to keep you informed and arrange delivery as soon as practicable.

Nothing in this policy limits your statutory rights regarding delayed or undelivered orders.

12. Cancellations and Delivery Changes

If you need to cancel an order or change your delivery details, please contact us as soon as possible.

We will explain the available options depending on whether the order has been processed, dispatched, or scheduled for delivery.

Your statutory cancellation and refund rights remain unaffected.

13. Contact Us

For delivery enquiries, postcode confirmation, order updates, or assistance with a shipment, please contact NineSpace:

Website: https://ninespace.co.uk/
Email: ninespaceuk@gmail.com
Phone: +44 7961 866107
Delivery Hours: Monday – Saturday, 10:00 AM – 10:00 PM

Please include your order number when contacting us about an existing order.

Thank you for shopping with NineSpace. We appreciate your business and aim to provide a smooth and dependable delivery experience.